Privacy policy

 

This Privacy Policy explains how sunferer.store collects, uses, stores, shares, and protects personal information when customers visit the website, place an order, create an account, contact customer service, or interact with our services.

For privacy-related questions or requests, contact:

Email: info@sunferer.store

1. Data Controller

The operator of sunferer.store acts as the data controller for personal information processed through the store.

Contact details:

Store name: sunferer.store

Email: info@sunferer.store

2. Information We Collect

We may collect the following categories of personal information.

Identity and Contact Information

  • full name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • country or region;

  • customer account details.

Order Information

  • order number;

  • products purchased;

  • selected size, colour, and quantity;

  • order value;

  • discounts;

  • delivery method;

  • tracking information;

  • order history;

  • return and refund records.

Payment Information

Payment information may be processed by Shopify and authorised payment providers.

Depending on the payment method, this may include:

  • payment type;

  • cardholder name;

  • billing information;

  • partial card information;

  • transaction reference;

  • payment status;

  • fraud-prevention information.

sunferer.store generally does not directly receive or store complete payment-card numbers or security codes.

Technical Information

We may automatically collect:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • device identifiers;

  • approximate location;

  • language;

  • time zone;

  • pages viewed;

  • products viewed;

  • search activity;

  • cart activity;

  • referring website;

  • date and duration of visits;

  • website performance information.

Customer Service Information

When customers contact us, we may collect:

  • message content;

  • order number;

  • photographs;

  • shipping evidence;

  • product issue details;

  • return information;

  • communication history.

Marketing Information

Where consent has been provided, we may collect:

  • email address;

  • marketing preferences;

  • consent records;

  • message interactions;

  • clicked links;

  • product interests.

3. How We Use Personal Information

We may use personal information to:

  • process orders;

  • verify payments;

  • prepare and ship products;

  • provide tracking information;

  • manage customer accounts;

  • handle returns and refunds;

  • respond to customer enquiries;

  • prevent fraud;

  • secure the website;

  • meet accounting and legal obligations;

  • improve website performance;

  • measure advertising effectiveness;

  • send marketing communications where permitted.

4. Legal Bases for Processing

We process personal information under one or more of the following legal bases:

Contract

Processing is necessary to:

  • accept orders;

  • process payments;

  • deliver products;

  • provide customer service;

  • manage returns and refunds.

Legal Obligation

Processing may be necessary to comply with:

  • tax rules;

  • accounting obligations;

  • consumer laws;

  • fraud-prevention duties;

  • authority requests;

  • legal claims.

Legitimate Interests

We may process information to:

  • protect the website;

  • prevent fraud;

  • improve our services;

  • manage customer relationships;

  • defend legal rights.

We only rely on legitimate interests where those interests do not override the customer’s fundamental rights.

Consent

Consent may be used for:

  • marketing emails;

  • advertising cookies;

  • analytics cookies;

  • personalised advertising;

  • optional website features.

Consent may be withdrawn at any time.

5. Shopify

sunferer.store is hosted and operated using Shopify.

Shopify provides services including:

  • website hosting;

  • checkout infrastructure;

  • shopping cart functions;

  • order management;

  • account functions;

  • payment-related services;

  • security tools;

  • analytics features.

Shopify may process personal information as part of providing these services.

6. Sharing Personal Information

We may share necessary information with:

  • Shopify;

  • payment providers;

  • banks;

  • delivery companies;

  • fulfilment centres;

  • suppliers;

  • fraud-prevention providers;

  • customer-service providers;

  • email providers;

  • analytics providers;

  • advertising platforms where consent is required;

  • legal and accounting advisers;

  • public authorities where legally required.

Service providers may only use the information for authorised purposes and subject to their legal and contractual obligations.

7. International Transfers

Some service providers may process information outside France or the European Economic Area.

Where required, international transfers may be protected through:

  • adequacy decisions;

  • standard contractual clauses;

  • binding corporate rules;

  • other safeguards recognised by data-protection law.

8. Cookies

sunferer.store may use cookies and similar technologies.

Essential Cookies

Essential cookies may be used for:

  • shopping cart operation;

  • checkout;

  • account login;

  • fraud prevention;

  • security;

  • saving privacy choices.

These cookies may be used without consent where legally permitted.

Analytics Cookies

With consent, analytics cookies may help us understand:

  • visitor numbers;

  • page activity;

  • website performance;

  • traffic sources;

  • product interest.

Advertising Cookies

With consent, advertising cookies may be used to:

  • measure conversions;

  • personalise advertisements;

  • limit repeated advertisements;

  • create advertising audiences;

  • evaluate campaign performance.

Customers may manage their choices through the cookie-consent tool available on the website.

9. Marketing Communications

Where legally permitted, we may send:

  • newsletters;

  • discount offers;

  • new-product information;

  • abandoned-cart reminders;

  • promotional announcements.

Customers may unsubscribe by:

Withdrawing consent does not affect processing completed before withdrawal.

10. Data Retention

Personal information is retained only for as long as necessary.

Examples include:

  • invoices and accounting records may be retained for ten years;

  • marketing information may be retained for up to three years after the end of the customer relationship or last active contact;

  • customer-service records may be kept for the period required to resolve the matter;

  • fraud and dispute records may be kept for the applicable limitation period;

  • cookie-consent choices may be retained for approximately six months;

  • customer account information may be kept while the account remains active.

Information may be retained longer where necessary to comply with law, resolve disputes, or establish legal claims.

11. Data Security

We use reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • disclosure;

  • alteration;

  • misuse;

  • loss;

  • destruction;

  • cyberattacks.

No electronic system can guarantee absolute security.

Where a personal-data breach creates a legally relevant risk, we will take the actions required by applicable law.

12. Data Protection Rights

Subject to applicable conditions, customers may have the right to:

  • access personal information;

  • correct inaccurate information;

  • request deletion;

  • restrict processing;

  • object to processing;

  • receive portable data;

  • withdraw consent;

  • object to direct marketing;

  • avoid certain solely automated decisions.

13. Exercising Data Rights

Requests should be sent to:

info@sunferer.store

The request should include:

  • the customer’s name;

  • the email connected to the order or account;

  • the right being exercised;

  • enough information to identify the relevant data.

We may request identity verification where there is reasonable doubt regarding the requester’s identity.

We normally respond within one month, subject to any lawful extension.

14. Complaints

Customers may contact sunferer.store first regarding a privacy concern.

Customers also have the right to submit a complaint to the French data-protection authority, the Commission Nationale de l’Informatique et des Libertés, or another competent supervisory authority.

15. Children’s Information

sunferer.store is not intended to knowingly collect personal information from children who are not legally able to make an online purchase without parental or legal-authority consent.

If a parent or guardian believes that a child has provided personal information improperly, they should contact:

info@sunferer.store

16. Third-Party Links

The website may contain links to third-party services.

Third parties maintain their own privacy policies, and sunferer.store does not control their independent data-processing practices.

17. Business Transfer

If sunferer.store is sold, reorganised, transferred, or merged, personal information may be transferred as part of the business transaction, subject to applicable data-protection requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to our practices;

  • changes to Shopify;

  • new applications;

  • regulatory changes;

  • security requirements;

  • new services.

The updated version will be published on this page with a revised date.

19. Contact

sunferer.store

Privacy and Customer Service Email: info@sunferer.store