Terms of sale

 

1. Scope and Application

These Terms of Sale govern all purchases made through sunferer.store.

Throughout these Terms of Sale, the terms “sunferer.store,” “we,” “us,” and “our” refer to the seller operating the sunferer.store online shop. The terms “customer,” “you,” and “your” refer to the person placing an order through the website.

These Terms of Sale apply to the online sale of women’s fashion clothing and related products, including dresses, mini skirts, fashionable jeans, playful skirts, slim-fit trousers, tops, outerwear, and other apparel offered through sunferer.store.

By placing an order, you confirm that you have read and accepted these Terms of Sale, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific information displayed before checkout.

Nothing in these Terms of Sale limits or excludes any mandatory consumer rights available under French or European Union law.

2. Seller Information

The online store operates under the commercial name:

sunferer.store

Website: sunferer.store
Customer service email: info@sunferer.store

Questions concerning products, orders, payments, shipping, cancellations, returns, refunds, or legal guarantees should be sent to info@sunferer.store.

Customers contacting us about an existing order should include their order number and the email address used during checkout.

3. Customers and Legal Capacity

Products offered through sunferer.store are intended primarily for consumers purchasing for personal use.

By placing an order, you confirm that:

• You have the legal capacity to enter into a binding sales contract;

• You are at least the legal age required to make the purchase or have authorization from a parent or legal guardian;

• The information provided during checkout is complete and accurate;

• You are authorized to use the selected payment method; and

• You are not purchasing products for fraudulent or unlawful purposes.

We may refuse or cancel unusually large or repeated orders that reasonably appear to be intended for unauthorized resale, fraud, misuse, or another unlawful purpose.

4. Product Information

The essential characteristics of each product are displayed on the relevant product page before an order is placed.

Product information may include:

• Product name and description;

• Available sizes and colors;

• Materials and composition;

• Product photographs;

• Measurements;

• Style and design information;

• Care instructions;

• Price; and

• Availability.

Customers should carefully review all product information before submitting an order.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, and other information are accurate. However, product colors may appear differently depending on screen settings, lighting, device type, and display calibration.

Minor differences in color tone, stitching, pattern placement, packaging, or measurements may occur because of manufacturing processes. These minor variations do not affect the customer’s rights where a product is materially different from its description or does not conform to the sales contract.

5. Clothing Sizes and Measurements

Clothing sizes may vary between manufacturers, styles, and product collections.

Customers should review the measurements and sizing information displayed on each product page rather than relying solely on their usual size label.

Where product measurements are taken manually, small measurement differences may occur.

A product being unsuitable because of size, fit, color preference, or style preference does not remove an eligible consumer’s statutory right of withdrawal.

6. Product Availability

Products and product variations are offered subject to availability.

Adding a product to the shopping cart does not reserve it.

If a product becomes unavailable after an order has been placed, we will contact the customer and may:

• Cancel and refund the unavailable product;

• Offer an alternative product that the customer may accept or reject; or

• Cancel and refund the entire affected order.

We will not substitute a product without the customer’s agreement.

7. Prices

Product prices are displayed on the website before checkout.

The price applicable to an order is the price displayed when the customer submits the order, except where an obvious technical or pricing error has occurred.

Prices offered to consumers include applicable taxes where legally required.

The complete amount payable, including any applicable taxes, discounts, or optional charges, is displayed before the order is confirmed.

All orders qualify for free standard shipping. Therefore, no standard shipping charge is added to the order total.

8. Pricing Errors

We take reasonable care to ensure that product prices are accurate.

If a product is listed at an obviously incorrect price because of a technical, typographical, or publication error, we may contact the customer before dispatch and offer the following options:

• Confirm the purchase at the correct price; or

• Cancel the affected product and receive a full refund.

We will not charge the customer a higher price without express agreement.

9. Promotions and Discount Codes

Promotions, sale prices, coupons, and discount codes may be subject to conditions displayed with the relevant offer.

Unless otherwise stated:

• Discount codes must be entered before the order is submitted;

• Discounts cannot be applied retrospectively;

• Only one discount code may be used per order;

• Discounts apply only to eligible products;

• Discount codes cannot be exchanged for cash;

• Expired codes cannot be used; and

• Promotions cannot be combined where the checkout system prevents combination.

Products purchased during sales or promotions remain covered by applicable withdrawal rights and legal guarantees.

Refunds for discounted products are based on the amount actually paid for the returned product.

10. Ordering Process

To place an order, the customer must:

1. Select the desired product, size, color, and quantity;

2. Add the product to the shopping cart;

3. Review the products and quantities in the shopping cart;

4. Proceed to checkout;

5. Provide accurate contact, billing, and delivery information;

6. Select an available payment method;

7. Review the order summary and total price;

8. Accept the applicable store policies; and

9. Submit the order using the checkout button indicating an obligation to pay.

The customer can review and correct order information before submitting the order.

Submitting an order constitutes an offer to purchase the selected products.

11. Order Acceptance and Contract Formation

After an order is submitted, the customer will normally receive an automated order acknowledgment.

An automated acknowledgment confirms that the order has been received but does not necessarily constitute final acceptance.

The sales contract is formed when we confirm acceptance, confirm payment, begin fulfilment, or dispatch the order.

We may refuse or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability;

• Payment authorization failure;

• An obvious pricing or product-description error;

• Incomplete or invalid delivery information;

• Suspected fraud or unauthorized payment activity;

• Violation of these Terms of Sale;

• Unusual purchasing activity; or

• A legal or regulatory restriction.

If payment has already been collected for an order that is not accepted, the amount collected will be refunded using the original payment method.

12. Order Confirmation

After an order is accepted, a confirmation will normally be sent to the email address provided during checkout.

The order confirmation may include:

• Order number;

• Products ordered;

• Sizes, colors, and quantities;

• Product prices;

• Discounts;

• Customer contact information;

• Delivery address;

• Payment summary; and

• Shipping method.

Customers should review the order confirmation and contact info@sunferer.store promptly if any information is incorrect.

13. Payment

Payment must be made using one of the payment methods displayed during checkout.

Available payment methods may vary according to the customer’s location, currency, device, order value, and payment-provider availability.

By submitting payment information, the customer confirms that:

• The payment information is accurate;

• The customer is authorized to use the payment method;

• Sufficient funds or credit are available; and

• The transaction does not violate applicable law.

Payments may be processed by Shopify or independent payment-service providers.

sunferer.store does not normally receive or store complete payment-card numbers.

14. Payment Authorization and Verification

Orders may be subject to payment authorization, security checks, and fraud-prevention screening.

We or our payment providers may request reasonable information to verify:

• The identity of the purchaser;

• Authorization to use the payment method;

• Billing information;

• Delivery information; or

• Unusual transaction activity.

An order may be delayed or cancelled if payment cannot be authorized or reasonably required verification is not completed.

Personal data used for verification will be handled in accordance with our Privacy Policy.

15. Free Standard Shipping

All orders placed through sunferer.store receive free standard shipping.

Free standard shipping:

• Applies automatically;

• Does not require a discount code;

• Has no minimum purchase requirement;

• Applies regardless of the number of products ordered; and

• Remains free if an order is divided into multiple parcels.

Because standard shipping is free, there is no standard shipping charge to refund.

16. Delivery Period

The standard delivery period is 15–20 calendar days from the date the order is confirmed.

The stated delivery period includes normal order processing, preparation, dispatch, transportation, and final delivery.

The delivery period begins after:

• The order has been confirmed;

• Payment has been authorized; and

• Any reasonably required payment or security verification has been completed.

Unless another delivery date is expressly agreed with the customer, we undertake to deliver the order within the stated 15–20-calendar-day period.

17. Delivery Address

The customer must provide a complete and accurate delivery address, including:

• Recipient’s full name;

• Street and building number;

• Apartment, unit, floor, or access information where applicable;

• City;

• Postal code;

• Country;

• Telephone number; and

• Email address.

Customers should contact info@sunferer.store immediately if an address correction is required.

We will make reasonable efforts to update an address before dispatch, but an address change cannot be guaranteed once processing or shipment has begun.

18. Split Shipments

Products from the same order may be delivered in separate parcels.

This may occur where products are stored at different fulfilment locations or become ready for dispatch at different times.

Separate parcels may:

• Have different tracking numbers;

• Be transported by different carriers; and

• Arrive on different days.

Customers will not be charged additional standard shipping fees for split shipments.

19. Delivery and Transfer of Risk

Where delivery is arranged by sunferer.store, the risk of accidental loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the products.

Where the customer independently appoints a carrier not proposed by sunferer.store, different rules may apply as permitted by applicable law.

20. Delivery Delays

If an order has not been delivered within 20 calendar days after confirmation, the customer should contact:

info@sunferer.store

We will investigate the shipment with the relevant carrier or fulfilment provider.

Where delivery has not occurred within the agreed period, the customer may request delivery within an additional reasonable period.

If delivery is not completed within that additional reasonable period, the customer may cancel the affected sales contract by sending a clear written notice to info@sunferer.store.

The customer may cancel without providing an additional period where:

• We refuse to deliver the order; or

• Delivery within the agreed period was an essential condition of the purchase and this was made clear before the order was accepted.

Following a valid cancellation for non-delivery, all amounts paid for the affected order will be refunded within 14 calendar days.

21. Lost Parcels

If a parcel handled by a carrier selected by sunferer.store is confirmed as lost, we will provide an appropriate remedy.

Depending on the circumstances, the remedy may include:

• Replacement of the products; or

• A full refund of the affected order.

The customer will not be required to bear the loss of a parcel where proper delivery cannot be established.

Customers should contact info@sunferer.store and provide the order number and delivery details.

22. Damaged, Incorrect, or Missing Products

Customers should inspect their products after delivery.

If a product is damaged, defective, incorrect, incomplete, or materially different from its description, the customer should contact:

info@sunferer.store

The message should include:

• Order number;

• Description of the issue;

• Clear photographs or video where appropriate;

• Photograph of the shipping packaging; and

• Photograph of the shipping label where available.

Where a claim is valid, we will provide an appropriate remedy in accordance with applicable law.

Customers will not be required to pay return shipping costs for confirmed damaged, defective, incorrect, or non-conforming products.

23. Statutory Right of Withdrawal

Consumers purchasing products online generally have the right to withdraw from the sales contract without providing a reason.

The withdrawal period is 14 calendar days from the date on which the customer, or a third party designated by the customer other than the carrier, receives the products.

Where products from the same order are delivered separately, the withdrawal period begins when the final product is received.

To exercise the right of withdrawal, the customer must send a clear statement to:

info@sunferer.store

The request should include:

• Customer’s name;

• Order number;

• Email address used for the order;

• Products concerned; and

• A clear statement confirming the decision to withdraw.

The withdrawal request must be sent before the 14-day period expires.

Refusing delivery or returning a parcel without clearly notifying us does not automatically constitute a valid withdrawal request.

24. Returning Products After Withdrawal

After notifying us of the decision to withdraw, the customer must return the eligible products within 14 calendar days.

Customers must contact us before returning a product so that the correct return instructions and return destination can be provided.

Products should be securely packaged and returned with sufficient information to identify the relevant order.

For an ordinary change-of-mind return, the customer is responsible for the direct cost of returning the products.

We recommend using a tracked shipping method and keeping the shipping receipt until the refund has been completed.

Cash-on-delivery returns and parcels with unpaid postage are not accepted.

25. Condition of Returned Clothing

Customers may inspect and try on clothing only to the extent reasonably necessary to determine its nature, characteristics, size, and fit.

Returned products should be:

• Unwashed;

• Unworn other than for a reasonable fitting;

• Free from stains;

• Free from perfume, smoke, cosmetics, deodorant, or strong odors;

• Free from pet hair or other contamination;

• Returned with original tags and accessories where available; and

• Securely packaged.

The absence of original packaging does not automatically remove the statutory right of withdrawal.

However, the customer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

26. Hygiene-Sensitive Clothing

For hygiene-sensitive clothing, including certain underwear and swimwear, customers should try the product on over their own clothing and should not remove any protective hygiene seal.

A sealed product that is unsuitable for return for health-protection or hygiene reasons may be excluded from return after the protective seal has been removed, where permitted by applicable law.

This exception does not apply where the product is defective, damaged, incorrect, or not as described.

27. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to products falling within a lawful exception, including:

• Products made to the customer’s specifications;

• Clearly personalized products;

• Sealed products unsuitable for return for health-protection or hygiene reasons after unsealing; or

• Products that become inseparably mixed with other products after delivery.

An exception will be applied only where the applicable legal requirements are satisfied.

These exceptions do not remove the customer’s rights where a product is defective, damaged, incorrect, or not in conformity with the sales contract.

28. Refunds Following Withdrawal

Following a valid withdrawal, we will refund eligible amounts received from the customer.

Refunds will be issued no later than 14 calendar days after we receive the customer’s withdrawal notice.

We may withhold the refund until:

• We receive the returned products; or

• The customer provides reliable evidence that the products have been sent,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed.

No refund-processing fee will be charged.

Because standard shipping is free, there is no standard shipping charge to refund.

Any optional premium delivery charge exceeding the cost of standard delivery is not refundable unless required by law.

29. Partial Returns

Customers may return one or more eligible products without returning the entire order.

For an accepted partial return, the customer will receive a refund for the returned products based on the amount actually paid.

Where a discount was allocated across multiple products, the refund may be calculated proportionally to reflect the discount applied to the returned product.

30. Exchanges

We do not guarantee direct exchanges for another size, color, or style.

The customer may return an eligible product in accordance with the withdrawal procedure and place a new order for the preferred product.

This does not affect the customer’s right to request repair or replacement where a product is covered by the legal guarantee of conformity.

31. Legal Guarantee of Conformity

Products sold to consumers are covered by the applicable legal guarantee of conformity.

A product must:

• Correspond to its description;

• Possess the qualities reasonably expected;

• Be suitable for its normal purpose;

• Match the agreed size, model, or characteristics;

• Correspond to any sample or model presented; and

• Be supplied with any agreed accessories or instructions.

The legal guarantee of conformity generally applies for two years from delivery.

Where a product is not in conformity, the customer may request repair or replacement without additional cost, subject to applicable legal conditions.

The requested remedy may be refused where it is impossible or would impose disproportionate costs compared with the alternative remedy.

Repair or replacement must be completed within a reasonable period and without significant inconvenience to the customer.

The customer may be entitled to a price reduction or cancellation and refund where:

• Repair or replacement is impossible;

• We refuse to bring the product into conformity;

• The product is not brought into conformity within the legally required period;

• The defect remains after an attempted remedy; or

• The lack of conformity is sufficiently serious.

No fee will be charged for a remedy provided under the legal guarantee of conformity.

32. Guarantee Against Hidden Defects

Customers may also benefit from the legal guarantee against hidden defects under applicable French law.

This guarantee may apply where a hidden defect:

• Existed when the product was sold;

• Was not reasonably apparent at the time of purchase; and

• Makes the product unsuitable for its intended use or substantially reduces its usefulness.

Where the legal conditions are satisfied, the customer may be entitled to:

• Return the product and receive a refund; or

• Retain the product and receive an appropriate reduction in price.

The guarantee against hidden defects applies independently of the legal guarantee of conformity and the statutory right of withdrawal.

33. Product Care and Customer Misuse

Customers should follow all washing, drying, ironing, storage, and care instructions supplied with clothing.

Legal guarantees do not cover damage caused solely by:

• Failure to follow care instructions;

• Improper washing or drying;

• Normal wear and tear;

• Accidental damage after delivery;

• Unauthorized alterations;

• Incorrect storage; or

• Abnormal or unintended use.

This limitation does not apply where the damage results from an existing defect, lack of conformity, inaccurate instructions, or another matter for which liability cannot legally be excluded.

34. Order Cancellations Before Dispatch

Customers may request cancellation by contacting:

info@sunferer.store

The cancellation request should be submitted as soon as possible and should include the order number.

We will make reasonable efforts to cancel the order before dispatch, but cancellation cannot be guaranteed once processing or shipment has begun.

If cancellation is no longer possible, the customer may exercise the applicable right of withdrawal after receiving the products.

35. Unclaimed, Refused, or Undeliverable Parcels

A parcel may be returned if:

• The delivery address is incorrect or incomplete;

• Delivery is repeatedly unsuccessful;

• The customer fails to collect the parcel within the carrier’s collection period; or

• The recipient refuses delivery.

Customers should contact info@sunferer.store if a parcel is returned.

Any reshipment, refund, or permitted deduction will be assessed according to the circumstances and applicable consumer law.

Refusing delivery does not automatically complete the statutory withdrawal procedure. The customer should also send a clear withdrawal request by email.

36. Customer Complaints

Complaints should first be submitted to:

info@sunferer.store

The complaint should include:

• Customer’s full name;

• Order number;

• Email address used for the order;

• Clear description of the issue;

• Relevant photographs or documents; and

• Requested resolution.

We will review complaints in good faith and respond within a reasonable period.

37. Consumer Mediation

After submitting a prior written complaint that has not resolved the dispute, an eligible consumer may use a consumer-mediation procedure in accordance with applicable French law.

Consumer mediation is an out-of-court dispute-resolution process and is free of charge for the consumer.

The consumer must first attempt to resolve the dispute directly with sunferer.store by contacting info@sunferer.store.

The competent mediator must be the consumer mediator formally appointed by the seller for the relevant business activity.

Using mediation does not prevent either party from bringing a claim before a competent court.

38. Personal Data

Personal data collected during browsing, checkout, payment, delivery, customer service, returns, and refunds is processed in accordance with our Privacy Policy and applicable data protection law.

Personal data may be disclosed to service providers where necessary to:

• Process payments;

• Fulfil orders;

• Deliver parcels;

• Prevent fraud;

• Provide customer support;

• Process returns and refunds; or

• Comply with legal obligations.

39. Intellectual Property

The content of sunferer.store, including text, product descriptions, photographs, graphics, logos, design elements, and software, is owned by, licensed to, or lawfully used by sunferer.store.

Website content may be used only for personal, non-commercial shopping purposes.

Users must not reproduce, distribute, publish, modify, commercially exploit, or create derivative works from website content without prior authorization, except where permitted by law.

40. Force Majeure

We will not be responsible for a failure or delay caused by a legally recognized event beyond our reasonable control.

Such events may include:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government restrictions;

• Major transport disruption;

• Widespread network failures;

• Public-health emergencies; or

• Other events legally qualifying as force majeure.

We will take reasonable steps to limit the effects of the event and resume performance.

Mandatory cancellation, refund, and consumer rights remain applicable.

41. Liability

Nothing in these Terms of Sale excludes or limits liability that cannot legally be excluded, including liability arising from:

• Fraud;

• Intentional misconduct;

• Gross negligence;

• Personal injury;

• Defective products;

• Breach of mandatory consumer rights; or

• Failure to provide products conforming to the sales contract.

Subject to mandatory law, we are not responsible for indirect losses that were not reasonably foreseeable when the sales contract was formed.

42. Governing Law

These Terms of Sale and sales contracts concluded through sunferer.store are governed by French law.

A consumer residing in another European Union country retains any mandatory protections granted by the law of the consumer’s habitual residence.

43. Jurisdiction

Disputes may be submitted to a court having jurisdiction under applicable French and European Union rules.

Nothing in these Terms of Sale requires a consumer to bring a claim exclusively before a court located away from the consumer’s lawful place of residence.

44. Severability

If any provision of these Terms of Sale is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

45. Changes to These Terms of Sale

We may update these Terms of Sale to reflect changes in:

• Products;

• Payment methods;

• Delivery arrangements;

• Website operation;

• Consumer law; or

• Business procedures.

The revised version will be published with an updated revision date.

The version applicable to an order is generally the version accepted when the order was submitted.

A later change will not retroactively reduce rights connected with an accepted order.

46. Entire Agreement

These Terms of Sale, together with our:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return and Refund Policy;

• Legal Notice;

• Product descriptions; and

• Checkout information,

form the agreement governing purchases made through sunferer.store.

Where any provision conflicts with mandatory consumer law, mandatory consumer law will prevail.

47. Contact Information

For questions concerning these Terms of Sale, products, orders, payments, shipping, withdrawal, returns, refunds, or legal guarantees, contact:

sunferer.store
Website: sunferer.store
Email: info@sunferer.store