Shipping policy

 

This Shipping Policy explains how orders placed through sunferer.store are processed, shipped, tracked, and delivered.

sunferer.store sells women’s fashion products, including dresses, mini dresses, fashionable jeans, playful skirts, fitted trousers, and related clothing.

For shipping questions, contact:

Email: info@sunferer.store

1. Free Standard Shipping

All accepted orders qualify for free standard shipping.

There is:

  • no minimum order requirement;

  • no standard shipping fee;

  • no handling charge;

  • no promotional code required.

2. Delivery Time

The estimated total delivery time is:

15 to 20 calendar days from the date the order is confirmed.

This timeframe includes:

  • payment verification;

  • order processing;

  • quality checks;

  • packaging;

  • dispatch;

  • transportation;

  • final delivery.

Processing time is included within the 15-to-20-day period and is not added separately.

3. Order Processing

Order processing may include:

  • payment confirmation;

  • stock verification;

  • checking size, colour, and quantity;

  • quality inspection;

  • packaging;

  • preparation of shipping documents;

  • transfer to the carrier.

4. Order Confirmation

Customers normally receive an email after placing an order.

The confirmation may show:

  • order number;

  • products purchased;

  • selected variants;

  • total paid;

  • delivery address;

  • shipping method;

  • estimated delivery period.

Customers should contact us immediately if any information is incorrect.

5. Shipping Confirmation

When tracking is available, customers may receive:

  • a tracking number;

  • carrier information;

  • dispatch date;

  • tracking link.

Tracking may take several days to update after dispatch.

6. Split Shipments

Orders containing multiple products may be shipped in separate parcels.

This may occur when:

  • items are stored at different facilities;

  • products are ready at different times;

  • package size requires separation;

  • different carriers are used.

No additional standard shipping fee will be charged.

7. Delivery Address

Customers must provide an accurate and complete address, including:

  • recipient name;

  • street address;

  • apartment or unit;

  • postal code;

  • city;

  • country;

  • telephone number where required.

We cannot guarantee an address change after fulfilment begins.

8. Incorrect Address

If a parcel is undeliverable because of incorrect information supplied by the customer, it may be:

  • held by the carrier;

  • sent to a pickup point;

  • returned to sender;

  • treated as undeliverable.

Reasonable reshipping costs may apply where the error was caused solely by the customer.

No extra cost will apply where the error was caused by sunferer.store.

9. Delivery Attempts

The carrier may:

  • attempt delivery again;

  • leave a notice;

  • send the parcel to a pickup point;

  • deliver to a reception desk;

  • deliver to an authorised neighbour;

  • request customer instructions.

Customers should review tracking information and collect parcels within the required period.

10. Parcel Marked Delivered but Missing

Customers should:

  1. inspect the delivery area;

  2. check with household members;

  3. check with neighbours or reception;

  4. review the tracking record;

  5. contact the carrier;

  6. email info@sunferer.store if the parcel remains missing.

We may open an investigation with the carrier.

11. Lost Parcels

A parcel may be considered potentially lost when:

  • the delivery period has passed;

  • tracking has stopped for an unusual period;

  • the carrier cannot locate it;

  • the carrier officially confirms loss.

Possible remedies may include:

  • replacement;

  • reshipment;

  • refund;

  • continued investigation.

The remedy will depend on the circumstances and applicable law.

12. Damaged Parcels

Customers should photograph:

  • the outer package;

  • the shipping label;

  • visible damage;

  • the affected product.

The issue should be reported to:

info@sunferer.store

13. Missing or Incorrect Items

Customers should contact us if an order contains:

  • a missing product;

  • incorrect item;

  • incorrect size;

  • incorrect colour;

  • damaged clothing;

  • defective clothing.

The customer should provide the order number and available photographs.

14. Clothing Sizes

Customers should review product measurements and size information before ordering.

A fit issue is normally handled under the Return and Refund Policy unless:

  • the wrong size was sent;

  • the label is incorrect;

  • the product materially differs from the stated measurements.

15. Delays

Delays may occasionally occur because of:

  • severe weather;

  • customs inspection;

  • carrier disruption;

  • public holidays;

  • transport restrictions;

  • incorrect addresses;

  • failed delivery attempts;

  • force majeure.

These circumstances do not remove mandatory consumer rights.

16. Customer Rights for Late Delivery

If delivery does not occur within 15 to 20 calendar days, customers should contact:

info@sunferer.store

Where legally required, customers may grant an additional reasonable delivery period.

If delivery still does not occur, the customer may be entitled to cancel and obtain a refund.

17. Refused and Unclaimed Parcels

Refusing or failing to collect a parcel does not automatically constitute withdrawal.

Customers wishing to cancel should send a clear statement to:

info@sunferer.store

18. Returns

Returns are governed by the Return and Refund Policy.

Customers must request return instructions before sending any product.

The return address may differ from the address printed on the original parcel.

19. Transfer of Risk

Where sunferer.store arranges delivery, risk normally transfers when the customer or an authorised person physically receives the products.

20. Personal Information Used for Shipping

Necessary information may be shared with:

  • Shopify;

  • fulfilment providers;

  • carriers;

  • postal services;

  • customs authorities;

  • customer-service providers.

Information is processed in accordance with the Privacy Policy.

21. Policy Changes

We may update this Shipping Policy to reflect:

  • carrier changes;

  • fulfilment changes;

  • legal requirements;

  • Shopify changes;

  • operational changes.

Changes will not retroactively reduce rights connected to an existing confirmed order.

22. Contact

sunferer.store

Customer Service Email: info@sunferer.store